How to get online to The Air Asia Indonesia Call Center
Since 2019, this airline has begun changing the calling center system of Air Asia Indonesia, which was previously a guide and requires that its services staff be included in the entire online and centralized system . This is also done to make it easier for Air Asia customers to contact the airline.
Initially, the call center system provided by this airline is only through a manual phone call, which is handled by employees. Perhaps on the one hand, this will make it more clear that the solution that customers have come across regarding the various obstacles they face. Unfortunately, there are time and resource limitations.
The Air Asia Indonesia call center, which still uses the manual system , is accessible only through one door that opens daily but only takes place from 06.00 to 22.00. So in this case, customers can’t contact the mask cap every time something happens .
Currently, Air Asia services are transferred to an AVA live chat online system that can be accessed wherever and whenever you want. In conjunction with artificial intelligence, this system can work automatically and can provide satisfying answers to your questions if they match common questions.
There are also several types of live chat provided by Air Asia, including one that can be accessed via social media twitter, facebook, via a mobile application, or via the Whatsapp messaging app. Below is a complete review of each live chat.
Link reference via Facebook Messenger
Facebook is one of the most popularsocial networks in this regard, even among youth sa. This program is one of the social networks that can provide a lot of information. Through Facebook, users can also share messages via the Facebook Messenger feature. Of course, they are easy to use.
Air Asia is gaining the opportunity to post offers and criticisms of its customers online by using these social networks to improve convenience services for its customers. The airline replaced the manual Air Asia Indonesia call center with the use of a chatbot on the official Air Asia account on Facebook .
You can enter the official page of the link, then click on the messenger section and contact Air Asia directly. However, you need to know that facebook Messenger only uses chatbots and is not directly related to Air Asia employees who can answer questions in detail.
Still, you can still ask questions related to the various problems and obstacles you experienced through Facebook Messenger, if your questions are general and not too detailed yet. Because this Facebook Messenger chatbot can give you simple answers as an airline customer that only asks for it.
Easier service via Air Asia’s AVA Live Chat
The call center of Air Asia Indonesia is not only transferred to social networks, but also through the airline’s official website. The airline also provides a chatbot system on the official website to provide live chat services with customers. Customers can now easily refer to the link through this system.
The difference between the AVA chatbot service and Facebook Messenger is huge. The live chat system on the official website is specially designed by the Air Asia IT team, so that although the chatbot, this live chat can answer more complex questions and answer them.
Therefore, Air Asia customers are advised to use the AVA live chat for a variety of questions with very detailed answers. The transition of an Air Asia Indonesian guide call centre to an online system is very helpful for customers to receive 24 hours of information every day.
It is very easy to use. You will only visit the official Air Asia website. After that, find the live chat icon in the bottom left corner of the page. You can access this website either via mobile or desktop . You can also download the official mobile app.
Go through the Air Asia Indonesia Call Center Twitter account
In addition to using the AVA live chat service, which is accessible on the official website, as well as Facebook Messenger, you can also contact the airline via Air Asia’s official Twitter accounts. Twitter is social media, which is widely used by users from all walks of time. Therefore, this method is easier.
Communicating via Twitter is not in the form of live chat, like on Facebook Messenger or the official website, because Twitter does not have a chat feature. However, you don’t need to be distracted to communicate through these social networks. What you have to do is very easy.
All you have to do is send a direct message to Air Asia’s official Twitter account @AVA_airasia. You can also mention the account in the tweet posts for a response . The advantage of this system is that it includes directLy Air Asia employees.
This means that maximum and detailed answers to your questions can be found. After asking questions through the previous method, the link will again apply. If the problem in question is not too severe, you can get the answers directly or transfer them via the Air Asia Indonesia call center in the form of an AVA chatbot .
Mer accek convenience of live chat via Whatsapp app
The live chat service offered by Air Asia is getting more sophisticated and getting pampers customers. One of the conveniences is that you can now contact Air Asia only via the short message app whatsapp . Whatsapp support for Air Asia live chat was given in June 2020.
As a very popular and short messaging app used for almost everyone around the world, of course, the presence of a live chat service via Whatsapp is an additional point for Air Asia itself. Here you will be contacted by a virtual assistant or support team from Air Asia Airline.
Unfortunately, it takes a long time to get in direct contact with the support team. But when using live chat on whatsapp, the method is much easier and even easiest than other methods. All you need to do is access this application via your computer or mobile phone, and then open the conversation.
After that, you click on a new contact and enter an Air Asia Indonesia call center number on Whatsapp with the number +601135165078 and write something to start in your chat room . Next, you will receive a reply from the Air Asia chatbot and you just need to follow the next steps.
Through this whatsapp app, you will be easier and more flexible to ask a variety of questions related to flights and airlines. Typically, Air Asia offers a common question option as a keyword for asking a chatbot . You only need to answer their list with a number that matches.
Now, along with technology advancement, everything is really very easy and beautiful customers. Air Asia is no exception, it has also been updated on communication services. While the guide is Air Asia Indonesia Call Center is no longer implemented, you can still communicate more flexiblely and simply.