BNI Call Center Service Information 24 Awr Doll Am Ddim
BNI’s 24-hour call centre service is one of the efforts to make it easier for all customers as a commitment from one of the government-owned companies. Financial services are indeed quite interesting because at the moment not many people are able to manage their finances. As a result, it is not a fragrance, but rather a waste.
It can indeed be said that keeping money in the bank is very safe and reliable. Apart from having a good management system , the status as one of the state’s businesses became jaminannya. This bank is one of the business entities managed and run under strict government supervision.
It should be noted that this bank has been around for quite some time and became a bank established at independence. A long history of how financial management has made it have a strong foundation so far. No wonder BNI currently has large assets with millions of customers across Indonesia.
With a long history and commitment to providing the best service, BNI’s 24-hour call centre service is one form of this commitment. Have many objectives and of course be able to provide solutions in the midst of problems that customers encounter. N ya presence gives every bank customer a sense of security and comfort.
Overview of BNI Bank History
The Bank of Nasional Indonesia or BNI has been established since 1946 after Indonesia became independent. This bank then continues to develop quite rapidly because it has a good system. Moreover, the service provided to each customer makes them have a strong foundation. A few years later his name became very well known to the public.
The 46 logo currently in use by the bank is from its founding year in 1946. This logo is an identity that BNI is one of the nation’s children’s product banks. This can be seen after the independence of financial service upbringing and now belongs to the government.
Interestingly, in 1992 it received new legal status as one of the listed companies. A public company is a company that can be owned by the wider community. Combined with BNI’s 24-hour call centre service, this legal status is good news for many people.
The bank’s stock offer was immediately in demand immediately by many people. Especially looking at the foundation that has been present for a long time with a good control system . BNI can also be said to be the first bank to be granted open status. Therefore, the development and services offered are quite satisfactory to customers.
BNI 24 hour Call Centre Service
Supporting service to all customers requires intimacy for all. Call center services are a form of proximity that is done in order to provide a sense of security and comfort. Furthermore, it is not uncommon for customers to have some problems that make them not understand about financial services.
Have a one-stop solution as a motto that aims to be present while providing a good service to all. You can enjoy this service for a full 24 hours and it can be accessed from all regions. You can get a lot of product information for facilities here.
You can contact this 24-hour BNI call centre service by phone without the need for an area code. You can dial 1-5000-46 directly from your personal mobile phone. If you are using a cell phone, you can also call the number 68-888. It’s pretty easy because it can be accessed anytime and anywhere.
In addition, you can submit complaints through electronic mail and fax services. Please send to the assigned email address to the bnicall@bni.co.id. In the meantime, if you are using a fax, you can use the number 021-25541203. Of course, this facility called BNI call will help every problem you have.
Interestingly, all calls use an end-to-end system. This means that any customer-owned issues will be resolved without a call forward. Issues can be resolved within a certain time quickly without calling ahead. However, if the problem is related to a particular issue, it will usually be diverted to the surrounding branch office.
Written and Oral Complaint Procedures
BNI’s 24-hour call centre service is the spearhead for a company to be close to customers. Although the routine itself can be done in two ways, namely written and oral. In general, all complaints procedures have almost the same system. The only difference is the method used by the customer themselves.
If you are using the written procedure, then you need to visit the official website. Then go into the Kubungi Kami menu. Here you can write all substantiated complaints and wait for a reply from the bank. The reply will usually be sent to the customer’s email address directly if there is a reply.
You can also use BNI email and fax addresses to submit any complaints. You can get an answer for a period of time after submitting a complaint. There are other ways too if you want to get an answer as soon as possible. You can go to the nearest branch office and then pick up the problem.
In addition to the written method, customers can take advantage of the oral method with a 24-hour BNI call center service. It is enough to call the number 1-5000-46 anytime and anywhere without worry. But for this call later, you will be charged a call fee. How many nyes depends on the provider you are currently using.
The officer will later register and provide a complaint registration receipt to the customer. The officer will then communicate the outcome of the complaint whether or not it can be resolved immediately. If not then it will take some time and he will be asked to come again later to receive the resolution of the complaint he experienced.
BNI 46 Facilities and products
As a financial service provider that already has a long life, of course, several facility products are universally given. All facility products can be accessed through a 24-hour BNI call centre service. This is to cater for all elements of society to receive the same services.
The first product is called BNI Taplus with an initial deposit requirement of IDR 500 thousand for Jabodetabek area. Meanwhile, potential customers from outside Jabodetabek need an initial deposit of Rp. 250 thousand. In addition, several important documents are also required such as ID cards, driver’s licenses, certificates of domicile, to KITAS.
There are also BNI Taplus Bisnis products that are well suited for use by actors or aspiring entrepreneurs. Some of the facilities that will be obtained are detailed information about cash flow at the end of the month and much more. For requirements in the form of ID cards and initial deposits are Rp. 1 million.
There are also product facilities for young people like students and so on through BNI Taplus Muda. This facility is divided by age level, aged 15 to 17 and 17 to 25 years or the first category but married. Although the requirements are also almost the same as other products.
As one of the largest financial service providers in Indonesia, BNI 46 certainly offers various conveniences. Not only from products and facilities to customers. But also other services that can be accessed at any time. One of them is through BNI’s 24-hour call centre service.