AXIS call center service information and branch address
As one of the leading providers of telecommunication services, the AXIS call center is a much-needed service. Telecommunication services are really very important for communication, especially if they are over long distances. Communication using short messages or voice calls is quite useful for many people who are far away in other places.
Previously, AXIS was a service provider with a wide market a few years ago. Then XL came to acquire the company in the hope of gaining more customers. But unfortunately, this hope cannot be achieved immediately due to the fact that AXIS is only the second product from XL.
However, over time, the number of AXIS users is increasing every day. The number of users of this provider has increased significantly and even accounted for more than half of the XL market. This is inseparable from the growing number of BTS towers. The tower supports 4G connectivity for every customernyes.
Not only in terms of improving technology, but also improving customer service. This service is in the form of a call center, which can be used by any customer if he has a complaint. The telecommunication network cannot be separated from technical problems, so it is very natural that the AXIS call center becomes an important service.
General AXIS Policy Information
Telecommunications owned by this provider are subject to a number of general policies. Of course, this is to make it easier for every customer and potential customer when they want to use their products. Information about this general policy will also be very useful to use AXIS call center services when needed.
In this general policy information, the company provided information that a fee will be charged every time a customer service call is made. Of course, the cost burden is adapted to the rules set by the government. However, the company has the right to change the policy by providing customers with information in advance.
As a telecommunications network, it is possible to use all forms of services for a full 24 hours in 7 days. This means that customers can use the mobile network at any time to share messages with family and friends. This facilitates communication, even when it is spaced.
However, due to technical problems caused by natural factors, it is not uncommon for there to be problems with the cellular network. This results in telecommunication services not being able to function as usual, for example, or network problems in certain regions. For this reason, customers can also contact AXIS’s call center .
Therefore, the telecommunications company also considers it necessary to solve the problem immediately. In addition, customers are an important element that must be trustworthy. Even at the level of certain cases, the company will compensate if someone is harmed. Especially if the network cannot support its activities.
Information about AXIS prepaid terms
In addition to providing information about the company’s general policy, AXIS also provides prepaid terms for each customer. These provisions may not be directly related to network problems. But at some level, this is quite disturbing for customers. An example is a visit to a page, but instead redirected to another party’s page.
Once customers have experienced this, they can use the AXIS call center services to inform the mobile operator. Such transfer of the link is not approved by the provider and is the full right of the customer. Therefore, customers need to pay attention to every detail of the information so as not to get bad things.
Another rather unpleasant problem is the loss of a prepaid card somewhere. This can happen when the phone is lost or sinks. As a result, the prepaid card cannot be reused as usual. An alternative that can be used if you do not want to change cards is to contact customer service.
Let us know that you have clearly lost your card and then ask to create a new card. Later, after creating an AXIS call center or visiting an official store, you will receive a card change. In general, the required cost burden was adjusted to the company’s administrative cost provisions.
It should also be noted that if customers want to activate the starter pack service, it is necessary to replenish the data. Fill in the personal data correctly and completely to make it more convenient when using each service. In addition, pay attention to the grace period of the prepaid card if you want to continue using it for communication.
AXIS call center contact information
It is very important to know the contact information of the call center. This is to make it easier when unwanted things happen at any time. For example, at night there are technical problems with Internet services. Then you can directly contact the operator, but with a certain fee.
There are two contacts that can be contacted, the first is specifically for AXIS users and the second is for non-user users. For customers who use AXIS, they can dial the 838 preset in the call menu. For non-user users, they can dial the preset 0838 8000 838.
Use the services of the AXIS call center when you have problems. Don’t contact him when it’s just for fun. You can get a variety of information related to these services, from internet networks to attractive promotions. Usually there are some hidden promotions that are quite profitable for internet network users.
If you do not want to make phone calls for fear of a sufficiently high cost, you can use the e-mail service. Just send some complaints or problems to the email address provided. Usually, in some time, the sent email will immediately receive a response along with a solution.
Address data of AXIS branches
As a provider with tens of millions of customers, AXIS certainly responds by establishing numerous branches. Goalnyes so that every customer can get the best service when they are not satisfied with the phone call. So you can ask the officer directly at any time without fear of being exposed to the burden of fees.
However, it should be noted that not every city in Indonesia has a branch of AXIS kanto. Only a few large cities like Jakarta have branches. This is because Jakarta is the center of all the operations of the provider. So it is not surprising that there are more branches around Jakarta.
You can also contact the AXIS call center and ask where the nearest store or branch is located. This is usually done when the problem cannot be solved only from voice calls. It requires a face-to-face meeting to find the best solution to the problem you have.
For example, as a prepaid card that is damaged and you don’t want to have a new number. Calls through call centers certainly cannot optimally solve these problems. It is necessary to meet directly with the officer in order to solve the problem of damaged cards. You are also usually required to bring certain documents.
Call center services provide every customer with many advantages. Especially if at some point there are technical problems such as bad networks and so on. Of course, the best step is not just to wait, but to find detailed information. One way is to make calls to the axis call center and get a solution.