Don’t Understand Shared Service Centers? Check this Information
A shared or often abbreviated service center as an SSC is a service to share tasks or share in order to overcome limitations, both from company-owned and technology-owned resources. Such services are said to be services that are shared with other lines of the company so that it does not make a feeling that it will have to spend extra costs to be able to have its own service line.
It can be said that such services are mandatory services that must be owned by companies if they want to optimize how their company performs. In fact, the government itself has also implemented such a system to state-owned enterprises to be able to maximise how these businesses are without having to spend expensive maintenance costs.
For ordinary people, there may be many of them who are not very familiar with them and know for sure what such a service means, because it is not easy to get to know the service.
Simple explanation of shared services centre services
Because many rumors have said that if a shared service or SSC is one type of service to be able to improve optimization in a company, insights are needed to find out more about what an SSC is. Because there are manyproblems, especially for companies. Ifyou can implement such services in the company, it will obviously bring profits to the company in order to be more optimal.
In short, a shared service center is a division of service services or tasks to be able to overcome resource constraints. As the use of this concept will create a burden on the company that needs to be done to be able to pursue the target by spending the minimum possible costs. This is because they do not need to spend money to buy technology or other supporting things because they can already be done through the SSC.
Using this concept, it actually aims to be able to only minimize costs for the operating areas of the company and can improve the reliability of services in the company. As the organisers and agents of the shared service certainly always provide supervision regarding the course of the services provided by the leadership of a number of experts in their fields.
So it can be concluded that this SSC is a unit or agent in a company that provides service services to be able to share usage so that it can be used for all parts of an entity in a company.
Key Benefits of Using a Shared Service Center
Even by realizing the benefits and also the benefits that can be gained through the concept of service, it makes some business entities choose to implement or implement this concept. Some examples of these are soes such as Telkom Group and also PT Pertamina which is one of the largest competitors in Indonesia implementing shared service centers. Of course, they are aware of some of the benefits of using this shared service.
One of the benefits of using the shared service concept is that it is a means to be able to reduce the costs to be incurred because it can further optimize the company’s performance by spending relatively efficient costs. So that the use of this service will definitely be able to improve the management of business operations in a company. As a result, the company does not have to allocate relatively large investments only to devices.
She feels that increased reliability in a company is certainly an added value if she has implemented the use of shared services. If you feel such benefits, of course, it will be very beneficial for the company because in the end this will have a focus as optimizing customer satisfaction.
Another benefit should be used to support decisions. Because the use of a shared service turns out to produce data that is submitted and analyzed, it turns out to be reliable and ready-to-execute data.
Simple Example of Implementing a Shared Service Center
Maybe so far there are many of you who don’t know for sure what an SSC is. This is natural because many people who understand this term are the ones who work in the field of the company, especially in the development of the company. To be able to find out how the concept of such a service, a real example is needed to be able to describe the service.
We will take a simple illustration that can now be displayed to implement this concept. One of them is a company like a post office that has started implementing shared services. This company uses these services to be able to develop and manage HR, accounting and asset functions.
Before using this service, each post office certainly uses each department’s support function system. For example, the finance department, HR, and others. However, since the implementation of the concept of this service, each post office does not have to have these divisions because it can be decentralised based on certain regions in order to provide the same service to open several branches of post offices.
That’s why all post offices now no longer need a support division like above so they can do the company to be able to reduce operating costs and be able to reduce the number of employees. Employee reduction costs can be allocated to the business sphere such as efforts to deliver goods or revocation of goods. To prove that the company will be able to work more optimally and effectively without further costs.
Obstacles to Implementinga Shared Service Center in a Company
Although it is commonly known that such services can indeed provide significant benefits and optimizations to companies, but unfortunately there are still many companies that have not been able to implement or implement shared service centers due to some obstacles or challenges.
One of the biggest hurdles for a company if they want to implement services like the above, of course, they inevitably want to be able to change or reorganize the management structure. In addition, the company must also be able to estimate how its management of its work and human resources can be in line with the goal of achieving the company’s objectives.
Therefore, in order for the company to focus more on the determinants for the success of the company when using or implementing this service, the company should develop adequate resources and infrastructure. The solution to address this is to try to communicate this implementation by having a meeting with senior management in order to effectively implement the changes.
It can be concluded that the implementation of these services is one of the solutions to improve the quality of business in this digital age while maximising operations. As a result, applying this concept can optimize the company by spending and costing as little as possible so that the company can work more effectively.
In order to achieve sustainable profits, especially in the long term for the company, of course, it is necessary to think of a strategy in order to improve employment in the company to achieve a fixed profit. The company needs to allocate part of the company to improve the overall performance of the company. That is why the application of the shared service center plays a big role in performing the above.